Phenom People is seeking an experienced and motivated Scaled Customer Care Specialist to join our Customer Support team in Rotterdam, Netherlands
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The Scaled Customer Care Specialist will be responsible for ensuring that customers are receiving the most value out of the Phenom platform. This comes in the form of multiple touch points throughout the customers’ journey to foster the development and understanding of Phenom software using a “One to Many” approach.Responsibilities:
- Organize, host and oversee trainings and webinars with multiple customers
- Create and conduct business reviews
- Content creation to help customers self-learn Phenom software or promote events
- Become knowledgable about the platform to strategize increased customer adoption
- Assist in the the development and implementation of new customer service policies and procedures
- Create, maintain and improve customer relationships
Requirements:
- Bachelor’s degree in business, customer service, or related field
- 1-3 years of customer service experience
- Excellent communication and interpersonal skills
- Ability to analyze customer feedback and develop strategies to improve customer service
- Self-motivated and ability to work in a fast-paced environment
- Knowledge of customer service software and technologies
Work Experience
- BA/BS or equivalent
- 1+ years within a Customer Care or Customer Success role. SaaS customer success or TA/HR industry experience is a benefit.
- A data-driven mindset who is intrigued by the challenge of delivering an awesome Phenom experience to hundreds of customers.
- A go-getter mentality who thrives in a fast-paced environment, embraces change, and takes the initiative to get things done.
- Ability to embrace the mindset of continuous improvement and actively contribute to the process and procedures of the team.
- Proven track record of highly professional customer service in a dynamic, start-up environment.
- Familiarity with Totango and/or Salesforce would be a plus.
Benefits
About Phenom
Phenom is a global HR technology company with a purpose to help a billion people find the right job. Our SaaS platform Talent Experience Management (TXM) is redefining talent acquisition and talent management by helping candidates and employees find the right job faster, recruiters identify and engage the right talent, and management optimize strategy.
Phenom is not your average workplace — we take pride in building a culture that is #NotNormal and celebrates all of the ways our company and employees are unique. By cultivating a culture that’s as robust as our purpose, our staff comes to life with all the best qualities, radiating energy and positivity that extends out to their teammates, customers, and families. We believe living and working with a purpose brings amazing benefits, inspiring happiness, and motivation — and we serve our employees by creating memorable moments each day.
Phenom was named one of the 2019 Best Small Workplaces by Great Place to Work® and Fortune, as well as one of the fastest-growing technology companies in the 2020 Deloitte Technology Fast 500.
With over 1500 employees, the Phenom team is headquartered in the greater Philadelphia area, with offices in India, Israel, the Netherlands, and the United Kingdom, serving 500+ global employers.
Disclaimer
Diversity is essential to building phenomenal teams — and Phenom is proud to be an equal opportunity workplace and affirmative action employer.
Phenom is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Our commitment to diversity runs deep
We believe diversity is essential to building a phenomenal workplace, product, and customer experience. As we take collective action to build a more inclusive environment where every candidate and employee feels welcomed — and differences in ideas and opinions are celebrated — we recognize there is more to be done. Our team is committed to advance until these powerful ideas are ingrained in our culture, for you, for Phenom, and for employers everywhere.
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